FAQ

About Our Service

• What chemicals do you use, and are they safe for infants and young children?

  All chemicals used by Flick are registered for use in residential environments and are considered safe when applied by our trained technicians. We regularly service childcare centres and hospitals using the same treatment standards. If you have young children, you can return once the treated areas are dry (typically within a few hours), but always follow the technician’s guidance for your specific service.

• Will the treatment be harmful to my household pets?

  Our treatments are designed with safety in mind. For the duration of the application, we recommend removing food/water bowls and keeping pets out of the area if possible. Most treatments allow animals to return once the products have dried, usually within 3‑4 hours depending on weather conditions. For small animals like birds, fish, or reptiles, special precautions may apply, so discuss with your technician in advance.

• Are your treatments environmentally friendly?

  We use pesticide products that are intentionally designed to break down over time rather than accumulate in the environment. We apply them selectively, using the smallest effective amount in the correct locations to protect non‑target species and reduce waste.

• Should I clean my home before or after treatment?

  It’s best to clean before your service so you don’t remove any protective treatments and to provide clear access for technicians. After treatment, avoid cleaning treated wall perimeters or surfaces for at least five to seven days to allow for full effect of the treatment.

• Will the chemicals stain my carpet or damage furniture?

  No. Standard treatments will not damage carpets or furniture. In the rare case of a carpet‑wide treatment (for fleas, for example), your technician will test a small section first and provide guidance.

• Can services be scheduled on weekends?

  Yes. We understand the need for flexibility and can arrange services on Saturdays to suit your schedule.

• Can I combine pest control service with my property’s maintenance schedule (e.g., spring clean)?

  Yes. Aligning our visit with your seasonal maintenance (spring clean, garden tidy‑up, etc.) can help maximise results by reducing clutter and attracting fewer pests.

• How can I tell if the pest issue is covered under my Home Protection Plan vs a one‑off treatment?

  At booking we will clarify whether your issue is included under your existing plan or requires a separate treatment. If it’s covered, there is usually no additional cost. You can view the pest covered in your specific plan on our Home Protection page.

• What’s the best action for an allergy sufferer with a pest sighting?

  If anyone in your home has a known allergy to stings or bites, contact us immediately. We will prioritise safe, low‑irritant treatments and offer a treatment schedule that minimises exposure.

• Do you service rental properties and can costs be included in landlord agreements?

  Yes. We work with landlords and property managers to create service schedules, include charges in lease agreements, and provide reports to meet regulatory compliance for rental properties.

• How do you handle pest issues during major weather events (e.g., flooding or cyclones)?

  After significant weather events pests can move into homes. We provide emergency assessments, prioritised bookings, and advise on weather‑related access and safety before treatments.

Before The Service

• What payment methods do you accept?

  We accept credit and debit card payments only. Your card is securely processed during booking, so no cash is required on the day of service. Note: American Express is not currently accepted.

• Do I need to move items from cupboards or rearrange furniture before service?

  For standard treatments, no. You do not need to empty cupboards or move furniture. For specialised treatments (pantry pests, fabric pests), some items might need to be shifted; your technician will advise if necessary.

• Do I need to leave the home during treatment?

  Generally, no. Most applications allow residents to remain in the home. However, if a misting or aerosol treatment is used, you may need to vacate the premises for a minimum of 5 hours and your technician will confirm during booking.

• I’m pregnant; can I be at home during the service? Are these products safe for pregnant women?

  By all accounts yes. These products are registered for the uses which we deploy them for. However, we are not laboratory chemists or chemical engineers, so this clarification should come from the manufacturers.

• How long will the service take?

  The duration of the service is dependent on the size of your home and the types of pests that are being treated. Call our office on 0800 710 010 if you would like the estimated length for your particular service.

• Where about in my home do you service?

  With your permission, our technician can service all areas of your home. Commonly treated areas are inside and outside of the house. If it is accessible, our technician will also service your roof and underneath your house.

• How long does it take for the chemicals to take effect?

  The chemicals will take effect once applied in and around your home. We do however recommend waiting 21 days after the service before reporting any pest sighting so as to allow time for the service to take full effect.

After The Service

• How long before I can clean my house again?

  Wait approximately 5‑7 days after interior treatment before cleaning near treated skirting boards. For exterior treatments (for example targeting spiders) delays of 1‑2 weeks may apply for best results.

• What if it rains on or following the day of treatment?

  Light rain typically doesn’t impact the treatment. If heavy or persistent rain occurs, we may complete the interior treatment first and return for the outside at no extra cost, or reschedule if needed.

• How often should I have a service done?

  We recommend an annual general pest service for most homes. Some properties may benefit from bi‑annual services depending on their environment or infestation history.

• Do your services include a warranty or guarantee?

  Yes. All our services include a warranty period which varies depending on the treatment performed. Speak to our staff for full details when you book.